Exceptional measures related to Covid-19
Do you need to change or cancel your ticket? Here are your options
POSTPONE MY TRIP
Your flight has been canceled and you want to travel on another flight? Please contact our online customer service department to modify your booking.
Please note: Any changes must be made before the departure date of your original flight.
CANCEL MY TRIP
Your flight has been canceled and you no longer wish to travel? You can request a refund* from the My Bookings section** of our website or app.
Please note: Refunds are subject to the laws and regulations of the country in which you purchased your ticket.
**Except for group rates and allotments.
POSTPONE MY TRIP
Your flight is still scheduled, but you would rather travel later? Whatever the reason, you can postpone your trip before your flight departure date without incurring any change fees. However, if the price of your new ticket is higher, you will have to pay the difference in fare. Most tickets can be modified from the My Bookings section on our website or app.
**Except for group rates and allotments.
CANCEL MY TRIP
Your flight is still scheduled, but you no longer wish to travel You can request a refundable voucher to book a new flight, which will be valid for 1 year from the date of issue, regardless of the fare conditions of your ticket. You can also request a refund according to the fare conditions of your ticket. To make your request, go to the My Bookings section on our website or app.
**Except for group rates and allotments.
POSTPONE MY TRIP
Your flight is still scheduled, but you would rather travel later? Whatever the reason, you can postpone your trip* before your flight departure date without incurring any change fees. However, if the price of the new ticket is higher, you will have to pay the difference in fare. Most tickets can be modified from the My Bookings page on our website or app. If you are unable to change your ticket, please contact our online customer service department.
* Except for group rates and allotments.
CANCEL MY TRIP
Your flight is still scheduled, but you no longer wish to travel? You can request a non-refundable voucher to book a new flight, which will be valid for 1 year from the date of issue. Any refund requests will be processed in accordance with the fare conditions of your ticket. You can make your request from the My Bookings** section of our website or app.
* Except for group rates and allotments.
** If you are unable to request a voucher or refund in My Bookings, please fill out this form to send us your request. Processing times are currently several weeks.
POSTPONE MY TRIP
Your flight is still scheduled, but you would rather travel later? Whatever the reason, you can postpone your trip* before your flight departure date without incurring any change fees. However, if the price of the new ticket is higher, you will have to pay the difference in fare. Most tickets can be modified from the My Bookings section on our website or app. If you are unable to change your ticket, please contact our online customer service department.
**Except for group rates and allotments.
** If you are unable to request a voucher or refund in My Bookings, please fill out this form to send us your request. Processing times are currently several weeks.
CANCEL MY TRIP
Your flight is still scheduled, but you no longer wish to travel? You may request a non-refundable*voucher to book a new flight, which will be valid for one year from the date of issue. Any refund requests will be processed in accordance with the fare conditions of your ticket. You can make your request from the My Bookings section* of our website or mobile app. Request a voucher or refund in My Bookings
*Except for group rates and allotments.
* If you cannot request a voucher or refund in My Bookings, please complete our online form to send us your request. Processing times are currently several weeks. Processing times are currently several weeks.
Your flight is still scheduled, but you want to change or cancel your trip? Changes* and cancellations to your trip depend on the fare conditions of your ticket. You can view and/or modify your trip in My Bookings. Most tickets can be changed in My Bookings via the Air France app or on our website. If you are unable to do so, please contact our customer service department.
* Change fees and possible fare adjustments may apply depending on the fare conditions of your ticket. Additional service fees may also apply for any modification requests not made online.